Refund policy

 

 

At this time, we do not accept returns, refunds, or exchanges. However, if you experience any issues with your order, please contact us and we will do our best to assist you.

Refunds for orders not received may be considered if the shipment is confirmed to be lost in transit. Please note that shipping charges are non-refundable.

 

Order Cancellations

We gladly accept order cancellations within 24 hours of purchase. To request a cancellation, please contact us at hello@softlystudio.ae within this time frame.

For any other questions or clarifications, feel free to reach out — we’re always happy to help.